FreeScout

FreeScout is an open-source shared inbox and help desk, a self-hostable alternative to Help Scout. It turns support email into organized, assignable conversations in shared mailboxes, with tags, statuses, saved replies, notes, and collision detection so agents never reply over each other. Customer profiles, conversation history, satisfaction ratings, and reporting give teams context and accountability, and a module ecosystem adds live chat, a knowledge base, Slack and Telegram notifications, and more when you need them.

StoresWiki LLC runs FreeScout as a managed, hosted service on a dedicated private instance. We handle deployment, version upgrades, security patches, backups, and monitoring, and we configure inbound and outbound email so tickets flow reliably. Your customer conversations and contact data stay on infrastructure you control, fully owned, with no per-agent SaaS fees.

Support teams get a clean, email-first help desk without operating servers or paying per seat. We keep the platform patched, backed up, and available while your agents help customers.